REFUND POLICY

REFUND POLICY

STAR SCREENS SUNGLASSES IS AN ONLINE E-COMMERCE STORE THAT SELLS PRODUCTS FULFILLED BY THIRD-PARTY SUPPLIERS AND MANUFACTURERS. ALL REFUNDS, RETURNS, AND EXCHANGES ARE SUBJECT TO THE POLICIES, CONDITIONS, AND APPROVAL OF THE ORIGINAL SUPPLIER.

ELIGIBILITY FOR REFUNDS
REFUNDS MAY ONLY BE CONSIDERED IF THE REQUEST MEETS THE RETURN AND REFUND REQUIREMENTS OF THE APPLICABLE THIRD-PARTY SUPPLIER. NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS OR REFUNDS. FINAL SALE ITEMS, CLEARANCE ITEMS, AND CERTAIN PRODUCT CATEGORIES MAY BE NON-REFUNDABLE.

TIMEFRAME FOR REQUESTS
ANY REFUND OR RETURN REQUEST MUST BE SUBMITTED WITHIN THE TIMEFRAME SPECIFIED BY THE SUPPLIER, WHICH MAY VARY BY PRODUCT. REQUESTS SUBMITTED OUTSIDE THE ALLOWABLE TIMEFRAME WILL NOT BE APPROVED.

CONDITION OF ITEMS
WHERE RETURNS ARE PERMITTED, ITEMS MUST BE UNUSED, UNWORN, AND IN THEIR ORIGINAL PACKAGING, UNLESS OTHERWISE REQUIRED OR APPROVED BY THE SUPPLIER. RETURNS THAT DO NOT MEET SUPPLIER CONDITIONS MAY BE REJECTED.

NON-REFUNDABLE COSTS
SHIPPING FEES, HANDLING FEES, CUSTOMS DUTIES, IMPORT TAXES, BROKERAGE FEES, AND ANY OTHER GOVERNMENT-IMPOSED CHARGES ARE NON-REFUNDABLE. THESE COSTS ARE OUTSIDE OF OUR CONTROL AND ARE NOT ELIGIBLE FOR REIMBURSEMENT UNDER ANY CIRCUMSTANCES.

RETURN SHIPPING
IF A RETURN IS APPROVED, THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS UNLESS OTHERWISE REQUIRED BY LAW OR EXPRESSLY STATED BY THE SUPPLIER. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED RETURN SHIPMENTS.

REFUND METHOD
APPROVED REFUNDS, IF ANY, WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED AT CHECKOUT. REFUND PROCESSING TIMES MAY VARY DEPENDING ON THE PAYMENT PROVIDER AND SUPPLIER PROCESSING TIME.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
IF AN ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT, THE CUSTOMER MUST CONTACT US WITHIN A REASONABLE TIME AFTER DELIVERY AND PROVIDE CLEAR PHOTOGRAPHIC EVIDENCE. RESOLUTION IS SUBJECT TO SUPPLIER REVIEW AND APPROVAL.

NO GUARANTEE OF REFUND
SUBMITTING A RETURN OR REFUND REQUEST DOES NOT GUARANTEE APPROVAL. ALL DECISIONS REGARDING RETURNS, REFUNDS, OR REPLACEMENTS ARE FINAL AND SUBJECT TO SUPPLIER POLICIES AND APPLICABLE LAW.

CHARGEBACKS
INITIATING A CHARGEBACK WITHOUT FIRST CONTACTING US MAY RESULT IN ACCOUNT RESTRICTIONS AND LOSS OF FUTURE PURCHASE PRIVILEGES. WE RESERVE THE RIGHT TO CONTEST CHARGEBACKS USING ORDER, SHIPPING, AND COMMUNICATION RECORDS.

LEGAL COMPLIANCE
THIS REFUND POLICY OPERATES SUBJECT TO APPLICABLE CANADIAN CONSUMER PROTECTION LAWS. NOTHING IN THIS POLICY LIMITS ANY NON-WAIVABLE RIGHTS PROVIDED UNDER APPLICABLE LAW.